Sinclair Supply Ltd. Privacy Policy
The protection of personal information is important to Sinclair Supply Ltd. We have policy and procedures dealing with the protection of privacy. Any questions about this policy can be directed to our Privacy Officer, Corinne Shostak at corinne.shostak@ssl.ca or at (780) 452-3110.

Our employees play an important role in protecting personal information. Our employees are required to adhere to this policy and take all reasonable steps to ensure that personal information is protected from unauthorized access.

What Is Personal Information?
Personal information means information about an identifiable individual. Personal information does not include business contact information (such as individual’s name, title, business address, business phone and fax number) when such information is collected, used or disclosed for the purpose of business communications.

Collection, Use and Disclosure of Personal Information
Sinclair Supply Ltd. does not usually collect personal information from individuals as customers (other than business contact information), since we generally deal only with other companies. In the event that we do collect personal information from an individual customer, that information will only be used by us to administer the contract for the product and/or services. When we do deal with individuals as customers we collect the following types of personal information:

  1. Contact and identification information, such as your name, address, telephone and/or fax number and e-mail address;
  2. Drivers license and credit card information if paying by cheque;
  3. Credit and financial information such as your payment methods, billing and credit history

This personal information is collected for the following purposes:

  1. In order to contact the customer for instruction, billing and delivery purposes;
  2. For the administration of the contract services;
  3. Confirm your identity and credit history;
  4. Open an account with us;
  5. Protect us against error, fraud, theft and damage to our goods and property;
  6. For internal, external and regulatory audit purposes;
  7. To comply with legal and regulatory requirements;
  8. To be able to inform you of our products other than those that you have specifically requested, including sending you information promoting our other products

We only collect personal information directly from the customer except when we have the customer’s consent to collect information from elsewhere or are permitted by law to collect it without the customers consent.

We only use a customer’s personal information for the purposes outlined above. If we need to use the personal information for any other purpose we will contact the customer and obtain consent prior to that use.

We may disclose customer’s personal information:

  1. To a person who we are satisfied is requesting the information on your behalf;
  2. To a credit reporting agency;
  3. Credit checks from other companies;
  4. When permitted or required by law; or
  5. To a public authority if, in our reasonable judgment, there appears to be an imminent danger which could be avoided by disclosing the information.

We disclose this information in order to check credit history. We do not disclose personal information to third parties for any other purposes.

In most cases customers consent to us collecting, using and disclosing personal information for the purposes outlined above by simply agreeing to provide us with the personal information. Our customers have the right to withdraw consent for our collection, use or disclosure of their personal information at any time. However, if a customer does so it may affect their ability to charge purchases on their account with Sinclair Supply Ltd. If a customer wishes to withdraw consent, or has any questions about withdrawing consent, they can contact our Privacy Officer.

Business contact information is not protected by this policy. This type of information is not considered to be personal information and may be collected, used and disclosed without consent.

Storing Your Personal Information
We only keep personal information for as long as is necessary for the purposes outlined above. This may include keeping the information after a project is completed in order to resolve any problems or concerns that may arise. We are also required by law to maintain certain records for set amounts of time. We have appropriate safeguards in place to protect personal information and when we no longer need the information it is destroyed. We try to keep personal information as accurate as possible and customers can assist us by providing us with updated information when necessary. Information can be updated by contacting our Privacy Officer.

Access
Our customers have the right to access the personal information we hold about them. A customer can access their personal information by making a request to our Privacy Officer. The Officer will provide the necessary forms and assistance to make the request and obtain the information. If the customer believes that some of the personal information is incorrect they can request that the information be corrected.

We may charge our customers for out-of-pocket expenses in responding to an access request. If we decide that a charge is appropriate we will provide the customer with a written estimate prior to providing access. Any concerns with the estimate charge should be directed to our Privacy Officer.

Accountability
We apply our best efforts to protect the privacy of our customers. If customers have any concerns they are free to contact our Privacy Officer. We hope that the Officer will be able to resolve any problems. If concerns are not resolved, the Officer can provide information on making a formal complaint.