We are looking for an Inside Sales Representative who is great with people and strives to demonstrate the best customer service. We are offering a full training opportunity to learn about the world of HVACR and become an expert in our products. As a main point of contact in our Kelowna Branch, you will work to:
· Assist customers with their purchases in-store and over phone or email
· Relay delivery dates, inventory, and promotions between vendors and customers
· Research product for customers and provide recommendations on our assortment of products
· Enter, pick and pack sales orders generated at the counter
· Provide exceptional assistance to in-store customers
· Maintain and clean the counter area including any merchandising displays
· Monitor internal stock and inform purchasing team about potential low inventory levels
· Follow up on backorders with vendors and provide customer with accurate delivery dates
· Process returns to customers both on account and through cash sales
· Respond to afterhours emergency calls according to schedule
· Participate in an annual inventory count

· High School Diploma, HVACR, or trade experience
· Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
· Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
· Outstanding history of building and fostering strong relationships with customers, vendors and teammates
· Comprehensive product knowledge and willingness to continually learn about new product offerings
· Ability to learn and operate order processing software (Eclipse)

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